What’s the right way to give feedback? (with Samantha Ku)
First time managers, this one's for you. In this episode, Samantha Ku is back to talk about compassionate feedback, mentorship, and the single most transformative choice she's made in her career to date.
Most of us come into our first management role through a promotion, or a job well done as a team member. But when we first become managers, we're thrown right into the deep end and expected to swim. Few new managers receive formal training through their employer, which means – of course – that few new managers receive formal training. Period.
So how do we know where to begin? What sets great managers apart from the pack?
What you'll learn
- Why it's so important for managers to give their direct reports regular feedback. (If the thought of sharing feedback terrifies you, we'll walk you through a helpful framework to get started, and we'll share how avoiding feedback hurts your employees more than direct feedback ever could.)
- Some common misconceptions about mentorship
- How mentors can have a positive influence on your career
- What was the most transformative decision of Samantha's career to date?
- Who would benefit from hiring a career coach?
- An exact starting script you can use to share feedback with your employees (or anyone in your life!)
This week's guest
Samantha Ku is the Head of Operations for Square Capital, the lending arm of Square Inc. Although Square started with a simple white credit card reader, today they help sellers of all sizes start, run, and grow their businesses. After starting her career in banking, Samantha transitioned to Square in 2015 and built their operations team from the ground up.
She currently leads a team of over 30 employees across three offices in San Francisco, New York, and Henderson, and alongside her team, Samantha is responsible for operational strategies for loan life cycle across all products, including underwriting, servicing, and collections.
Try It Out Challenge
Share feedback (without the anxiety)
This challenge is actual a sneak peek into my online course, “What Great Managers Do Differently,” where we talk about how to give corrective feedback to an employee. Although this is intended for direct reports, I also think the spirit of this script could be modified to work for anyone in your life.
Listen to the full episode for the script, or check out “What Great Managers Do Differently” (and get two months of Skillshare for free!)
- Radical Candor: Be A Kick-Ass Boss Without Losing Your Humanity (Kim Scott)
- Drive: The Surprising Truth About What Motivates Us (Dan Pink)
- Melissa's online course, “What Great Managers Do Differently“
- Samantha's restaurant eatchicknrice.com (in Berkeley, CA)
What did you think of this episode? I'd love to hear from you below!
I read and reply to these comments for real. Because I am a real human.
Also, feedback gives me life. I'd legitimately love to hear from you!